- Skycap and wheelchair assistance available on demand curbside at the airline ticket counters and baggage claim area. Pre-arranged services can be made through the airlines.
- Check-in at self-service kiosks near airline ticket counters.
- Self-serve Smarte Carte luggage carts are located outside the ticket counter areas at curbside on both sides of the Main Passenger Terminal, inside the Arrivals Terminal near baggage carousel 2 and at rental car return on Level 2-Garage A. The cost is $7 to rent a cart with a $.25 refund upon return to any cart rack.
- Access ramps to accommodate wheelchair travel are located at both Hourly parking lots flanking the airport terminal and in all garages. Convenient accessible parking spaces are reserved in all parking lots and garages. All patrons, including those with disabled parking placards/license plates, can park free of charge for up to 30 minutes in any airport parking lot or garage. No additional discounts will be provided except for Parking Perks reservations.
- The Park & Wait Lot is a FREE waiting area for patrons picking up arriving passengers. Remain with your vehicle here until your passenger arrives and calls you, then proceed to the curbside at the Arrivals Terminal (baggage claim) to pick up your passenger. The Lot is located here. Alternately, patrons picking up passengers can park free of charge for less than 30 minutes in any airport parking lot or garage.
- Fuel up before your flight with healthy, tasty options at our full-service HMS Host restaurants and grab-and-go locations in the Main Lobby and Concourses. Water bottle fill stations are located just beyond the TSA checkpoint on Concourses A and B.
- Pick up a newspaper, magazine or last-minute gift at our Hudson stores located in the Main Lobby and Concourses.
- Get cash at Towne Bank ATMs in the Arrivals Terminal, Main Terminal and on the concourses.
- Many airport agencies no longer accept cash. Cash conversion kiosks are available in the north and south ticket counter lobbies. Simply insert cash and receive a card to use for travel expenses. Cash conversion cards are not accepting for parking charges.
- Drop mail at boxes next to the Information Center in the main lobby. USPS pickup Monday-Friday at 5PM, 1:45PM Saturday.
- The Airport Information Center is located in the main lobby near the pedestrian bridge. Airport volunteers man the Center from 9:00 a.m. – 9:00 p.m. daily.. Visitor guides and maps are available at this location.
- Relax at the USO Lounge on the 2nd floor of the Arrivals Terminal. Open to active duty and retired Military members and families. Open 9:00 a.m. – 12:00 a.m.
- Automated external defibrillators (AED) and Stop the Bleed kits are located in the Arrivals Terminal, Main Lobby and Concourses.
- Follow us on Facebook, Twitter and Instagram for news and updates.
- Rental cars, cabs and ride app companies (Lyft, Uber) are located in the Arrivals Terminal and are available 24/7. No reservation needed for arriving passengers.
- Pre-arranged limousine and courtesy vehicle pickup area located outside the Arrivals Terminal between crosswalks 1 and 2.
- Complimentary electric vehicle charging stations located in Garage D Ground Level (daily parking) 6 spaces and Level 3 (daily parking) 6 spaces.
- Motorcycle parking is available in any parking lot or garage; prevailing rates apply.
- Report lost items at Lost & Found – Norfolk International Airport
- Charging stations available on the Concourses, Pedestrian Bridge, Arrivals Terminal and in restaurants. Enjoy free, high-speed Wi-Fi terminal wide. Connect to FlyORFwifi on your device and enjoy unlimited browsing before your flight.
- Family restrooms available in the Main Lobby, on airline concourses and in the Arrivals Terminal where there is an adult changing table.
- Mother’s Rooms are available in the Main Lobby and airline concourses. Rooms are equipped with a comfortable chair, changing table, kids’ play table, microwave, wipes, sink and multiple outlets to give nursing mothers comfort and privacy.
- Pet relief areas are located at the Departures Terminal in grassy areas near Door A, Door C, and Door D, at the Arrivals Terminal in grassy areas near Door 0 and Door 5, and near the Daily East Parking Lot in the grassy area near the pedestrian sidewalk. Per Norfolk City Code-Section 4-10, pets are not permitted inside airport terminals unless they are traveling by air in a kennel or carrier or are needed to perform an essential service for their owner. Service and emotional support animals must be on a leash at all times while on the premises.
- Need help? Airport Police are on duty 24/7 to assist with special needs, hearing impaired phone and language translation services. Volunteer Ambassadors are ready with directions and information.
- Click here for airport tenant phone numbers and web links
- Have a question, comment or suggestion? Contact us at info@norfolkairport.com